Math Aunty

We are closed until further notice.

Privacy Policy for Math Aunty Tutoring and Consulting

Effective Date: January 1, 2021

This Privacy Policy describes how Math Aunty(“we,” “us,” or “our”) collects, uses, and shares your information when you use our math tutoring services, including our website, applications, and SMS/text messaging campaigns. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Personal Information You Provide Directly

This includes information you voluntarily provide when you register for services, schedule sessions, make payments, or communicate with us. This may include:

  • Contact Information: Name, email address, phone number, mailing address.
  • Demographic Information: Date of birth, grade level (for students).
  • Payment Information: Billing address, payment card details (processed securely by third-party payment processors; we do not store full card numbers).
  • Tutoring-Related Information: Academic needs, subjects of interest, progress notes.
  • Communications: Records of your correspondence with us, including emails, chat messages, and SMS messages.

b. Information Collected Automatically

When you access or use our services, we may automatically collect certain information about your device and usage:

  • Device Information: IP address, browser type, operating system, unique device identifiers.
  • Usage Data: Pages visited, time spent on pages, links clicked, referral sources, and other interaction data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information.

c. Information from Other Sources

We may receive information about you from third-party services, such as educational platforms or payment processors, to the extent permitted by law and their privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Managing Services: To deliver math tutoring services, schedule sessions, process payments, and manage your account.
  • Communication: To send you confirmations, reminders, updates, invoices, and respond to your inquiries.
  • Personalization: To tailor our services and communications to your specific needs and interests.
  • Improvement of Services: To understand how our services are used, diagnose technical issues, and improve functionality and user experience.
  • Marketing and Promotions: To very occasionally send you information about new services, offers, and promotions that may be of interest to you.
  • Security and Fraud Prevention: To protect our services and users from fraudulent activities and ensure compliance with legal obligations.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • With Tutors: We share relevant student information (e.g., name, grade level, academic needs) with the tutors assigned to provide services.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Your Consent: We may share your information with your explicit consent.

IMPORTANT NOTE REGARDING SMS/TEXT MESSAGE DATA: We will not share, sell, or rent any information related to your SMS/text messaging opt-in, consent, or engagement with any third parties, except as required by law or to facilitate the specific messaging services you have opted into (e.g., with our SMS service provider). This includes your phone number, message content, and any other data collected via our SMS campaigns.

4. SMS/Text Messaging Policy (10DLC Compliance)

Our SMS/text messaging service is designed to provide you with important updates, reminders, and information related to our math tutoring services. We adhere to the guidelines for 10-Digit Long Code (10DLC) campaigns.

a. Opt-In

You can opt-in to receive SMS messages from us through various methods, including:

  • Online Forms: Submitting your phone number through a web form on our website with a clear consent checkbox.
  • Keyword Opt-In: Sending a specific keyword (e.g., “TUTORING”) to our designated short code or long code.
  • Verbal Consent: Providing your phone number and consent verbally during a phone call.
  • In-Person Sign-Up: Providing your phone number and consent on a physical sign-up sheet.

By opting in, you agree to receive recurring text messages from [Your Math Tutoring Business Name] at the mobile number provided. Message and data rates may apply.

b. Message Frequency

Message frequency will vary depending on your engagement with our services and the types of messages you opt-in for. This may include:

  • Session reminders
  • Scheduling confirmations
  • Important announcements
  • Promotional offers (if opted in)
  • Responses to your inquiries

c. Types of Messages

Messages may include:

  • Transactional: Session reminders, payment confirmations, scheduling updates.
  • Informational: Updates about our services, new programs.
  • Promotional: Special offers, discounts, new course announcements (only if you have explicitly opted in for marketing messages).

d. Opt-Out (STOP)

You can opt-out of receiving SMS messages from us at any time by replying STOP to any message you receive from us. You will receive a single confirmation message that you have been unsubscribed. No further messages will be sent to you from that number.

e. Help (HELP)

For assistance or more information, reply HELP to any message you receive from us. You can also contact our customer support at [Your Business Phone Number] or [Your Business Email Address].

f. Data Usage

As stated above, we will not share, sell, or rent any information related to your SMS/text messaging opt-in, consent, or engagement with any third parties. This data is used solely for the purpose of providing the requested messaging services and improving your experience with our business.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections to inaccurate or incomplete data.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails. For SMS, reply STOP.
  • Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations or legitimate business purposes.
  • Do Not Track: Our services do not currently respond to “Do Not Track” signals.

To exercise any of these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our services are designed to support students of various ages, including children as young as 4 years old. For children under the age of 13, we collect personal information only with verifiable parental consent. This consent is typically obtained during the registration process through our online forms, or via other explicit methods as required by law. We are committed to protecting the privacy of children and ensuring that their personal information is handled with the utmost care and in compliance with applicable privacy laws. If you are a parent or guardian and believe that your child under 13 has provided us with personal information without your consent, please contact us immediately so we can take appropriate action to remove such information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications signifies your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Math Aunty

mathaunty.com

demara@mathaunty.com